ServiceNow MCP Guide

Name: ServiceNow MCP
Author: ServiceNow

Manage ServiceNow incidents, change requests, and CMDB items. Automate ITSM workflows.

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Quick Start

Install

npx @mcp/servicenow

Claude Desktop Configuration

Add this to your claude_desktop_config.json:

{
  "mcpServers": {
    "servicenow-mcp": {
      "command": "npx",
      "args": [
        "@mcp/servicenow"
      ]
    }
  }
}

manage_incidents

Create and update incidents

manage_changes

Manage change requests

query_cmdb

Query CMDB items

ServiceNow MCP requires the following permissions. Review the risk levels before granting access.

Permission	Description	Risk
`servicenow.read`	Read ServiceNow data	low
`servicenow.write`	Create and update records	medium